A wave of recent research, much of it tied to MIT and its collaborators, reveals that AI agents designed to act autonomously ...

Most teams can get an AI agent to look impressive in a demo. The hard part is shipping an agent that stays reliable once it’s exposed to real users, messy data and changing systems.

One problem enterprises face is getting employees to actually use the AI agents their dev teams have built. Google, which has already shipped many AI tools through its Workspace apps, has made Google ...

But when an agent is forced to navigate multiple open tabs just to answer a single customer query, we aren't witnessing productivity. We are witnessing the "Swivel Chair" problem in action. They have ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...