A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

Discord is a instant messaging and digital distribution platform designed for creating communities. With over 100 million users, the service allows you to communicate with voice calls, video calls, ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...

Want to create a bot? You can do it in 30 minutes or less and without any coding skills! Here's how to create a bot to answer questions defined in a knowledge set or FAQ. Chatbots, infobots, ...

Two years ago at its Build developer conference, Microsoft made a big push for its bot development tools and the idea of "conversation as a service." Since then, things have gone a bit quiet. But it ...