As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...
At its Collaboration Summit last week, Cisco contact center executives, including VP and GM Vasili Triant, provided a deep dive on the Customer Journey Platform. First, what is Customer Journey ...
Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...
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