Planning is a key part of staying productive, but it has to be done right. To succeed, you need to understand why previous attempts at planning didn’t pan out. Conducting a personal after-action ...

Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson. The 5 Whys is a technique used in the Analyze phase ...

The 5 Whys is a well-known problem-solving tool. Initially developed in 1970’s by Sakichi Toyoda to help improve the Toyota production, it is now taught in business schools across the country – and ...

Benito Piuzzi is the COO of Lakeview Loan Servicing and former McKinsey consultant where he specialized in large-scale transformations. Problem-solving is a core competency needed in any business to ...

Rob De La Espriella is the creator of BlueDragon, a problem-solving system used by the US national laboratories and nuclear facilities. United States businesses are silently hemorrhaging trillions of ...